Sub-processors
Last updated 9 Nov 2026
A sub-processor is another company that handles data for us. These are the kinds of company that help us run Stedwise, what each one processes, and where. Customers can see each company by name in Stedwise, under Settings, Data protection. We tell customers before adding or replacing a sub-processor.
| Kind of service | Purpose | Data | Region |
|---|---|---|---|
| Hosting provider | Purpose Runs the Stedwise website and application, and counts visits to its public pages without cookies | Data All customer data passes through it while a page or action is handled; nothing is stored there | Region Runs in London. The provider is US-based; transfers are covered by the UK Addendum to the EU standard contractual clauses. |
| Database provider | Purpose Database, including uploaded files and backups | Data All customer data, including encrypted special category records | Region United Kingdom (London). All data and backups stay in the UK. |
| Email provider | Purpose Sign-in links, alerts, weekly digests and readiness reports | Data Recipient email address and message content. Emails never contain resident records. | Region European Union (Ireland). The provider is US-based; transfers are covered by the UK Addendum to the EU standard contractual clauses. |
| Domain and email forwarding provider | Purpose Domain name service, and forwarding email sent to @stedwise.co.uk addresses | Data Email sent to Stedwise addresses while it is forwarded. No customer records. | Region Global network. The provider is US-based, with UK transfer safeguards. |
| Payment provider | Purpose Payments and subscriptions | Data Billing contact, subscription and payment details. Card details go directly to the payment provider and never reach Stedwise. | Region Under the provider’s own terms, with UK transfer safeguards. |
| AI model provider | Purpose Checking organisational documents against requirements, and drafting rules from public government text | Data Organisational documents that have passed a personal-data screen, and public government text. Never resident, staff, referral or incident records. Not used to train models. | Region United States; transfers are covered by the UK Addendum to the EU standard contractual clauses. |
Questions about this page? Email hello@stedwise.co.uk.