Read our policies before you pay
BVSC (the charity that runs Birmingham’s quality award, S.E.A.Q.A.S.) asks for 20 key policies before an assessment. Here are three of them, in full.
We filled them in for Example Housing CIC. It is a made-up provider, so every name and phone number is invented. With Stedwise, the same policies are filled in from your own answers. You read them, change what does not fit, adopt them and review them every year.
Safeguarding policy
The safeguarding measures: a named lead, how to recognise and report a concern, the local authority referral route, recording and information sharing.
Read the sampleCaseload
How caseloads are weighted by need and risk, the maximum per worker, allocation, monthly monitoring, and what happens when a caseload is over the threshold.
Read the sampleResident handbook
Written to residents in very plain words: their agreement, rent and Housing Benefit, support, house rules, fire and emergencies, repairs, cleaning, privacy, complaints, safeguarding, moving on and useful contacts.
Read the sample
All included
Stedwise has a template for every one of the 20 key policies BVSC asks for.
- Recruitment Policy
- Equal Opportunities Policy
- Caseload Policy
- Training and Development Policy
- Staff Engagement Policy
- Equality and Diversity Policy
- Allocations Policy
- Referrals and Refusals Policy
- Anti Social Behaviour Policy
- Evictions Policy
- Health and Safety Policy
- GDPR Policy
- Quality Assurance Policy
- Resident Handbook
- Support Policy
- Move On Policy
- Digital Inclusion Policy
- Safeguarding Policy
- Complaints Policy
- Resident Engagement Policy